Video

Video by Spc. Aaron Loy

Hotel Front Desk Service

AFN Pacific

Aug. 22, 2014 | 1:18

One Airman puts the ‘service’ in service member. Specialist Aaron Loy explains.
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Before serving at Turumi Lodge, Airman Gaye worked in food services at her previous installation.
SB:
Whether it’s the fitness center, lodging, food, mortuary, we hit every single person in the military and I think that’s pretty cool.
Reporter:
Airman First Class Samira Gaye works at the front desk of Osan Air Base’s Turumi Lodge. Her career field of ‘services’ may be cool, but it’s also misunderstood.
SB:
Especially lodging, we get Army people come at us, ‘is that a M.O.S.?’ I’m like ‘yes, this is actually our job.’ they think it’s like a special duty but… no.
SB:
We make sure our troops have somewhere to stay. We take care of them, give them bedding, and bed down, and… yeah.
Reporter:
Dealing with customers can bring its challenges. After six months in her current position, Airman Gaye has learned the value of patience.
SB:
I’m definitely more calm now. Like I don’t get hotheaded. I don’t get irritated as quick. I’ve learned to just deal with it, what comes with it… but I do think without services, the military would not be able to survive. That’s my personal opinion.
Reporter:
Whether opinion or fact, one thing’s for certain; Airman Gaye provides a valuable service. Specialist Aaron Loy, Osan Air Base, Korea.